Shipping & Returns
Shipping Policy
All pearl jewelry orders ship via USPS at $5.99 flat rate. Shipping time is approx 2-4 weeks. Each jewelry item is hand set made to order.
Cup and tumbler orders will ship via USPS at $8.00 flat rate due to size and weight. Shipping time is approx. 3-4 days as they are ready to ship. If purchased with pearl jewelry, it will ship all at one time.
MandaBear orders will ship via USPS at 13.99 flat rate due to size and weight. Estimated shipping time for our bears is 6-8 weeks. Because of how much labor goes into each bear, we want to make sure that time id dedicated to the creation of your bear.
*This does not include the time it takes to receive items from customer.
If you have orders that combine any products, shipping will be charged for the highest item amount.
All shipping times are estimated. Please be aware that these times are just estimates and if the production is taking longer than expected you will be notified.
Return & Exchange Policy
If your item arrives damaged please reach out to Info@mandabearcreations.com within 72 hours of receiving your item, and we will work to make that right, whether that means a repair, full refund, or a replacement.
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​If your pearl falls off your jewelry within 14 days, you must immediately contact us via email with a picture and we will then provide you with a return shipping label. You can then choose a refund or repair. No exceptions to any of these terms.
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Returns are not excepted as each jewelry piece is customized by not only us, but you, as you pick the pearl you want on your jewelry. We cannot refund any oyster opening. However if you feel there is an exception, please email us at info@mandabearcreations.com and we are happy to hear about your situation!
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Every Custom Handmade MandaBear is made with your personal loved ones items. We will work directly with you to fully meet your expectation for each bear. Because each one is custom made to order, we cannot refund or exchange MandaBears.